Frequently Asked Questions

You can track your delivery in real-time using the Lozy app. Simply log in, go to your order, and tap “Track Shipment.”

Cancellations made within 10 minutes of booking are free of charge. Refunds are processed within 5–7 business days to your original payment method.

Yes, drivers can optimize routes using GPS, but must adhere to customer instructions and safety guidelines at all times.

Signature Silicon is a logistics platform that connects customers with nearby delivery vehicles including two-wheelers, mini trucks, and commercial trucks. You can book, track, and manage deliveries through our mobile app or website.

Simply log in to our app, select your pickup and drop location, choose a vehicle, and confirm your booking. Our driver-partners will reach you shortly.

You can book two-wheelers for small packages, mini trucks for in-city deliveries, and commercial vehicles for heavier or long-distance transportation needs.

The price is based on distance, time, type of vehicle, and any extra services like loading/unloading. You’ll see an upfront cost before confirming your order.

Yes, you can choose a later date and time for your delivery during the booking process in the app or website.

After booking, go to “My Orders” in the app and click on the order to view real-time tracking and driver location updates.

You can either rebook a vehicle or contact our support team through the help section. We’ll connect you with a new driver as soon as possible.

Yes. We offer basic transit insurance and follow strict safety protocols. For high-value items, you can opt for additional coverage.

You can register through our app or website by providing your mobile number, uploading your documents, and verifying your vehicle details.

You'll need a valid Driving License (DL), RC (Vehicle Registration), PAN card, insurance papers, and a profile photo for verification.

Driver and fleet partner earnings are settled daily or weekly depending on your preference and the platform’s payment cycle. Payments go directly to your bank account.

Yes, our support team is available via the app, web, and phone to assist with any booking, payment, or delivery issues.